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Chris J. Dick

IT Systems Engineer | Senior Infrastructure Specialist | Security-Driven Technologist

Technically strong and customer-focused IT professional with 12 years of experience in enterprise infrastructure, support, and systems engineering. Backed by a Master s in Information Systems Security and ISC2 SSCP certification, I bring hands-on expertise across Azure, Windows Server, M365, and VMware. Seeking to advance within senior infrastructure and systems engineering roles, bringing deep technical capability and a proven record supporting distributed, uptime-critical environments. My career is grounded in hands-on delivery and service reliability, with a strong track record supporting distributed infrastructure and security-first principles.

Experience

Systems Engineer — CT Group

Nov 2023 – Present

    Providing Level 3 support and system operations for a diverse range of Managed Service Provider (MSP clients. Working in a nationally distributed team, acting as an escalation point for Level 1 & 2 team members, delivering advanced solutions for network, Windows application, and system infrastructure issues.

  • Manage ticket queues and SLAs through the HaloPSA platform, ensuring timely resolution of incidents and service requests based on priority
  • Perform remote management and automation of workstations and servers using N-Able RMM
  • monitoring, review, release, and remediation using CheckPoint (Avanan) and Microsoft 365 Defender
  • Administer hosted client VMware vSphere systems across CT Group's nationally distributed data centres and manage on-premises client systems using Hyper-V and ESXi
  • Configure and maintain network devices, including Ubiquiti UniFi network switches,access points, WatchGuard NextGen firewalls, and SD-WAN solutions
  • Collaborated with internal stakeholders and clients to scope technical solutions that aligned with business objectives
  • Documented technical configurations and environment specifications for client infrastructure
  • Conduct hardware installation, racking, patching, and layout planning for client infrastructure rollouts.

Career Break — Cyber Security Study

Mar 2023 – Nov 2023

  • Building new skills in cloud computing and cybersecurity, leveraging prior IT experience
  • Completed CTF challenges on Hack the Box, TryHackMe, and PicoCTF to apply theory in practice
  • Studied Red and Blue Team ops via TCM Security coursework
  • Set up home lab with self-hosted email, Snort IDS, and pfSense firewall
  • Deepened Azure and GCP knowledge through A Cloud Guru
  • Completed RHCSA coursework and labs; deployed RHEL/Alma Linux servers in home lab.

Owner & Head Coach — Balance to You

Oct 2018 – Apr 2023

    Day-to-day business and owner/operator duties whilst running small group personal training classes and 1-1 coaching. Specialising in hardstyle kettlebell training and barbell powerlifting. Providing tailored and client-specific coaching for both in-person and online clients across training, nutrition & lifestyle/habit education.

    Oversaw end-to-end business operations, including managing client platforms, scheduling, payment systems, and technical integrations using cloud-based SaaS tools.

Systems Administrator — RPS Group

Aug 2012 – Sep 2018

    Working in the Australia Asia Pacific IT team supporting company operations, I performed server, network and systems administrative duties across multiple domains and networks on a variety of platforms, whilst providing guidance and support to the helpdesk team. The IT team provided support for over 2000 users across the region. A key role in my position was administering AAP wide backup & data management services and infrastructure utilising the Commvault Simpana platform.

    Key successes in this role include

  • Multiple infrastructure projects. Which included the design, scoping, procurement, configuration & deployment of Compute, Network & Storage infrastructure. Aross the AAP region.
  • As the Commvault SME, led backup and DR strategy rollouts, supporting enterprise data resilience.
  • Installed and maintained physical hardware, including server deployment, structured cabling, rack management, and UPS integration.
  • Coordinated with facilities and network teams on infrastructure upgrades, space optimisation, and high-availability initiatives.
  • Created technical documentation to support system knowledge and policy alignment.
  • Maintenance of systems and infrastructure and escalation point for the Helpdesk.

IT Officer — RPS Group

Jun 2008 – Aug 2012

Played a pivotal role in maintaining the company's IT infrastructure. Offered technical Level 1 & 2 support across departments, resolved network issues and ensured the secure and efficient operation of IT systems.

IT Technician — RxWorks

Jan 2007 – May 2008

Computer Sales — Harvey Norman

Nov 2005 – Jan 2007

Education

  • Master’s in Info Systems Security — Charles Sturt (GPA 5.5)
  • Grad Cert Info Systems Security — Charles Sturt (GPA 5.75)
  • Diploma IT Network Engineering — QLD TAFE